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Q. There is a small click before recording.
How to get rid of it?
A. Unfortunately, this is hardware problem.
So, it can not be managed within software.
You may try to replace your modem with another
one.
Q. The recording has a lot of static. How
to fix it?
A. You will need to install special filter
for your modem if you are using DSL. It
should come with your DSL modem.
Q. Do I need to keep computer on all the
time?
A. Yes, because Modem Spy is software. It
can not be run on computer that is turned
off. It even can not be run without computer.
Q. How to delete Modem Spy icon from system
tray area (near system clock)?
A. Go to Preferences and enable Super Spy
mode. You must choose hot key combination
as well. Make sure you are holding ALT anr/or
CTRL keys on your keyboard. Try to use this
utility.
Q. Caller ID does not work. How to fix
it?
A. Make sure you have subscribed to caller
ID service from your telephone company AND
your modem is caller ID compatible. Contact
modem manufacturer if you need assistance.
Q.I have ADSL, DSL, Cable modem. Can I
use Modem Spy?
A. No. You must have regular voice modem
connected to the phone line.
Q. Modem speaker is always ON when recording.
How to make it silent?
A. Possible solutions: Go to Control Panel/Modem
and Phone devices and disable modem speaker
control. Go to Control Panel/Modem and Phone
devices, then select Advanced tab and type
LO in the Extra initialization field.
Q. Line In Use indicator is always ON on
my telephone. How to get rid of it? Call
waiting does not work when Modem Spy is
recording. How to fix it?
A. Modem picks up the call before recording.
That is why the Line In Use indicator will
always allert that the line is in use. Also,
call waiting will be disabled. IDC modem
has advanced features that can be used for
completely stealth recording. This modem
is available in Eastern Europe only.
Q. Will Modem Spy work with my ?
A. The program works with voice modems only
(with few exceptions). The author is not
aware if your modem is voice. Please contact
modem manufacturer for assistance if you
have any doubts. Please refer to the questions
above as well.
Q. The other person does not hear me when
I am recording phone conversation. How to
fix it?
A. You will need to plug your telephone
into wall jack (not into modem).
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